Customers have alleged that CenturyLink signed its customers up for services they didn’t request or authorize. In papers filed with the court, insiders at CenturyLink reported that many accounts were activated without customer knowledge or consent. The goal was to meet performance and incentive programs and boost profits. But the customers paid for those practices, resulting in heavy overcharge fees when customers tried to challenge the charges or terminate their accounts. Heninger Garrison Davis Attorneys are representing clients in the class action. Our legal team is helping current or former CenturyLink customers and we want to talk to you and learn about your experience. Fill out a free case review form to submit your information.
CenturyLink Overcharges – What are the Allegations?
CenturyLink Inc. is a telecommunications company providing cable, internet, and phone service to 37 states. According to a Bloomberg report, a former CenturyLink employee was receiving complaints from customers that unauthorized services were being added and billed to their accounts. She believed the complaints closely resembled an investigation into Wells Fargo’s practices of setting up fake accounts to meet internal sales goals. When the employee brought her concerns to the highest members of management, she was terminated from employment.
Customers are alleging CenturyLink added unauthorized services including:
- Billing for phone lines or service items never requested by customers;
- Billing higher rates than those quoted during sales calls;
- Billing early termination fees when customers cancelled the services due to higher rates;
- Billing customers who cancelled their service because the quality was below CenturyLink’s representations;
- Billing for period of service before the service was connected;
- Billing for products never received;
- Failing to credit customers when errors were found;
- Charging full price for leased modems that customers returned within the required time frame, refusing to reimburse the customer, and referring the account to collections when the customer refused to pay the overcharge
How We Can Help
If you are a current or former CenturyLink customer, you might have been charged for services you didn’t authorize. We’d like to hear about your experience and consider how we might help. If you would like more information, or would just like to talk with someone on our team, please submit a free case review contact form on the below link or call us. Heninger Garrison Davis is experienced in handling consumer claims and we welcome any questions you may have.
Even if you feel you are not ready to file a suit, consult one of our qualified lawyers as soon as possible so that you will know your options. We do not charge any fees upfront. In fact, we will only charge attorney’s fees if we obtain a financial settlement for you. Call us today for your free case evaluation 1.800.241.9779.